Enable Sales and Support to speak the same language by letting them share and access Salesforce Leads, Contacts, Accounts, Opportunities and case information in Jira Service Desk.
Personalized experience for customers
Reduce resolution time by providing customer support direct access to essential Contact and Account information and history. Surface additional details like customer's active licenses, contracts and environment information.
Conveniently Manage Feature Requests
Convert feedback into feature requests
Relay customer requirements to development and product teams as feature requests. Link multiple Case objects with a feature request in Jira.
Track the source of a feature request
Gauge the impact and urgency of each feature request by identifying the number of linked Case objects and customers that requested for it.
Close the feedback loop
Send updates on requested features to Sales, Support and customers. Instantly reflect Jira status and resolution in all linked Case objects.
All the Features You Need to Get the Job Done
Create and Link Jira issues from Salesforce
Create and link Jira Issues without leaving Salesforce for easy collaboration between teams
Sync field values, comments and attachments with mapping configuration
Automation via Native Functions
Use of Jira workflow post functions and Salesforce Apex classes and triggers
Up to Many-to-Many Associations
Link multiple Jira issues with multiple Salesforce objects, in read-only or full sync mode
Custom Objects Support
Create and associate Jira issues with more than just built in Objects in Salesforce
Advanced Comment and Attachment Settings
Chatter, comment tagging, privacy filters, sync direction settings and aggregated comments view
...plus Support for Jira Server and Jira Cloud, Salesforce Lightning compatibility, bulk operations, multiple Salesforce connections, search and more.
Close the Feedback Loop
Increasing collaboration between systems and teams
Sync information between Salesforce & Jira
Easily relay information between your teams using Salesforce and Jira reducing the friction in communication.
Collaborate on a common and tracked goal
With support to native communication methods in each system, the goals are clearer with full context.
Communicate freely with confidence
Seamlessly resolve and respond to your teams and external participants with confidence over what is being communicated and relayed between the systems.