Salesforce + Jira = Recipe for Success

Reduce silos. Increase collaboration. Deliver results.

All the Features You Need to Get the Job Done

Create and Link Jira issues
from Salesforce

Create and link Jira Issues without leaving Salesforce for easy collaboration between teams


Sync field values, comments and attachments with mapping configuration

Automation via
Native Functions

Use of Jira workflow post functions and Salesforce Apex classes and triggers

Up to Many-to-Many

Link multiple Jira issues with multiple Salesforce objects, in read-only or full sync mode

Custom Objects

Create and associate Jira issues with more than just built in Objects in Salesforce

Advanced Comment and
Attachment Settings

Chatter, comment tagging, privacy filters, sync direction settings and aggregated comments view

Increasing collaboration between systems and teams

Sync information between Salesforce & Jira

Collaborate on a common and tracked goal

Communicate freely with confidence

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“Salesforce is the center of our knowledge. Everything has to tie to Salesforce. But there was nothing closing the loop.”
Cy Perry, Customer Experience Business Operation Manager
DoubleDutch turned to ServiceRocket to help its sales, development and customer service teams communicate. Now every department shares the same accurate, up-to-date customer information.

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