Customer Support Beyond Helpdesk

Equip your Support team with Customer Insights from Salesforce

Shared Customer Insights

Surface essential information

Enable Sales and Support  to speak the same language by letting them share and access Salesforce Leads, Contacts, Accounts, Opportunities and case information in Jira Service Desk.

Personalized experience for customers

Reduce resolution time by providing customer support direct access to essential Contact and Account information and history. Surface additional details like customer's active licenses, contracts and environment information.

Conveniently Manage Feature Requests

Convert feedback into feature requests

Relay customer requirements to development and product teams as feature requests. Link multiple Case objects with a feature request in Jira.

Track the source of a feature request

Gauge the impact and urgency of each feature request by identifying the number of linked Case objects and customers that requested for it.

Close the feedback loop

Send updates on requested features to Sales, Support and customers. Instantly reflect Jira status and resolution in all linked Case objects.

All the Features You Need to Get the Job Done

Create and Link Jira issues
from Salesforce

Create and link Jira Issues without leaving Salesforce for easy collaboration between teams

Bi-directional
Synchronization

Sync field values, comments and attachments with mapping configuration

Automation via
Native Functions

Use of Jira workflow post functions and Salesforce Apex classes and triggers

Up to Many-to-Many
Associations

Link multiple Jira issues with multiple Salesforce objects, in read-only or full sync mode

Custom Objects
Support

Create and associate Jira issues with more than just built in Objects in Salesforce

Advanced Comment and
Attachment Settings

Chatter, comment tagging, privacy filters, sync direction settings and aggregated comments view

Increasing collaboration between systems and teams

Sync information between Salesforce & Jira

Collaborate on a common and tracked goal

Communicate freely with confidence

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