Ship Software at Blazing Speed

Bring Agile to Salesforce and Jira integration.

Efficient Escalations and Notifications Workflow

Create JIRA Issues out of Salesforce Cases

Resolve issues faster and with the right priority when you deliver essential customer information to your Jira team. Share customer reports, logs, attachments and comments. Link a Jira issue with Salesforce Case and enable synchronization to keep everyone up-to-date.

Automate Escalation

Escalate Cases from Salesforce to Jira with a push-button. Save your busy in engineers up to 75+ hours a week.* Automate with Jira workflow post functions and Salesforce Apex triggers.
* Read the DoubleDutch's case study by clicking here.

Collaborate Natively

Eliminate context shifting. Bi-directional, automatic, field-to-field synchronization enables your teams to collaborate without leaving the tools they are working with. Full control over Case Comments synchronization across the two systems increase both transparency and privacy.

Conveniently Manage Feature Requests

Convert feedback into feature requests

Relay customer requirements to development and product teams as feature requests. Link multiple Case objects with a feature request in Jira.

Track the source of a feature request

Gauge the impact and urgency of each feature request by identifying the number of linked Case objects and customers that requested for it.

Close the feedback loop

Send updates on requested features to Sales, Support and customers. Instantly reflect Jira status and resolution in all linked Case objects.

Practical Product Releases Coordination

Keep version and release plans in-sync

Track all Jira issues related to each Product release by mapping version information, due dates, work breakdown and status across the systems.

Get everyone aligned

Enable two-way collaboration between Product, Marketing and Sales team in Salesforce; and development team in Jira. Prevent unnecessary problems from cropping up shortly before a go-live event

All the Features You Need to Get the Job Done

Create and Link Jira issues
from Salesforce

Create and link Jira Issues without leaving Salesforce for easy collaboration between teams

Bi-directional
Synchronization

Sync field values, comments and attachments with mapping configuration

Automation via
Native Functions

Use of Jira workflow post functions and Salesforce Apex classes and triggers

Up to Many-to-Many
Associations

Link multiple Jira issues with multiple Salesforce objects, in read-only or full sync mode

Custom Objects
Support

Create and associate Jira issues with more than just built in Objects in Salesforce

Advanced Comment and
Attachment Settings

Chatter, comment tagging, privacy filters, sync direction settings and aggregated comments view

Increasing collaboration between systems and teams

Sync information between Salesforce & Jira

Collaborate on a common and tracked goal

Communicate freely with confidence

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